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FAQ for ordering from Bath Mat

Are you looking to place an order at Bath Mat? Follow the steps listed below:

1 – Cart:

Check the contents of your order in the cart. At this stage, you have the option to change the quantities of items and add a discount code.

2 – Customer Information:

Enter your personal information to complete your order.

3 – Delivery:

We offer secure delivery of your order.

4 – Payment:

Select the payment option that suits you best from our various payment methods.

5 – Order Confirmation:

Ensure you have reached this step to confirm the registration of your order. You will also receive a confirmation email or SMS (if you have provided your phone number) with your order reference.

Not sure about the size of an item?

We have provided a size chart for all items in our shop. If you still have doubts after consulting it, do not hesitate to contact our customer service. Our team will be pleased to help you quickly.

Order Processing Time

On average, the processing time for an order is 48 hours. Please note that orders are processed from Monday to Friday when all products are available.

Delivery times to France and Europe:

For deliveries in France and Europe, please allow 10 to 20 working days for delivery, including the processing of your order, the manufacturing of the products, and delivery. We strive to deliver to you as quickly as possible without compromising the quality of our items. Delivery is free.

Worldwide Delivery Times:

For international deliveries, the delivery time is 14 to 21 business days. We also offer free worldwide shipping (excluding overseas territories).

Delivery Costs

With Bath Mat, secure delivery in Germany and worldwide (excluding overseas territories) is FREE.

Order Tracking

After placing your order, you will automatically receive an order number via SMS (if you have provided your phone number) or by email. Use this order number on our tracking platform to monitor the progress of your package. Please note that updating tracking information may take 5 to 10 business days.

Issues with Order Tracking

If you have entered your order number on our tracking platform and no information is displayed, do not worry. It can sometimes take 5 to 10 business days for the carrier to update the tracking information. If the issue persists, please contact our customer service for assistance.

Items Missing in Your Order

If you have ordered several items and only received some, do not worry. We work with multiple warehouses, which may result in items being delivered in several shipments. You will receive the rest of your order later.

Non-receipt of Your Order

If you have not yet received your order, please first check the status of your package on our tracking platform. If you have further questions, please contact our customer service by email at

Payment Accepted Payment Methods:

Your security is our priority. We only accept secure payment methods:

Visa or Mastercard credit cards Apple Pay

All payments are protected by our 128-bit SSL encrypted payment processor. Please note that we currently do not accept checks.

Security of Your Information

Your information is safe with Bath Mat. Our shop uses the HTTPS protocol, ensuring the security of your transactions. A lock in your browser’s address bar, the SSL certificate, indicates that your information is protected from hackers and identity theft.

Your Card is Charged After Your Order

The amount due will be debited from your card within 24 hours of placing your order.

Payment Declined

If your payment has been declined, please first check the expiration date of your credit card and ensure that you have not exceeded your card’s spending limit. For further information, please contact your bank.

Discount Codes

Unless otherwise specified, we accept only one discount code per order.

Returns and Refunds Returning Items:

If you wish to return your order or an item for X reasons, you have 14 business days from the receipt of your order to do so. The returned items must be new, unworn, and unwashed. Please note that we will inspect the condition of returned items.

To learn about the return conditions, please send an email to with your request and your order number.

Any returns of packages after the statutory cancellation period of 14 days from the delivery date cannot be refunded. Thank you for your understanding.

Refund Policy

Our refund policy provides for refunding the full amount of the returned item within 14 days of receiving the returned item. Refunds are conducted using the payment method used for the original order.

My Refund is Not Appearing on My Statement

If your refund does not appear on your statement after 14 business days, please contact our customer service for assistance.

Customer Service Hours:

Our customer service is available from Monday to Saturday and typically responds within 24 to 48 hours (excluding weekends and holidays).

If you have further questions that we have not answered, please contact our customer service by email at

. Our team will be pleased to respond to your inquiry. Your satisfaction is our priority, do not hesitate to contact us for any question! ☀️

Free delivery in the UK

Use the free shipping service

Return within 14 days

You can return the product within 14 days

International Guarantee

Secured delivery

100% Secure Purchasing

CB / MasterCard / Visa